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Concierge service should permeate every aspect of a business, especially when they trust you with the care of a loved one, a referral, or themselves.
Odyssey is passionate about providing the best experience, service, and treatment possible.
Hear from Chrissy Hall, LCSW, Group CEO for our Eating Disorder Network, how Odyssey’s 5-Star Service shapes every step of the client experience and strengthens our culture of compassionate care.
At Odyssey, we believe everyone deserves the highest quality of care, guided by compassionate experts who support you, your loved ones, or your clients — every step of the way. Our concierge-level approach ensures that questions are answered and the entire process is navigated smoothly, with meticulous attention to detail.
Taking action to seek support is a courageous step, and we are here to guide you. Our team provides dedicated assistance and support to ensure access to the proper care at the right time, setting you up for the best possible journey to recovery.
Behavioral health challenges impact everyone in the family, and we understand the worry and fatigue that can accompany the search for the right care. We prioritize clear, empathetic communication at every stage, keeping you informed and involved from start to finish.
Our clinical partnership team works closely with referring professionals, providing expert guidance to find the best treatment option for your clients — whether with us or another trusted referral. We pride ourselves on consistent, thorough communication from admission through aftercare planning so you can support clients even after discharge.
To serve clients and their families with compassionate, individualized, high-quality care that we define as evidence-based and individualized clinical services, rendered by fully credentialed professional staff, with exceptional client-focused customer service, delivered in superior treatment facilities.
Our values guide our teams in delivering clinically excellent, client-centered care nationwide to those in need. These principles ensure compassionate, evidence-based treatment personalized for each individual and provided by expert staff in caring environments that foster lasting recovery for clients and their families.
Odyssey’s Client Safety Program fosters a culture of safety for every client, ensuring safe environments, adherence to best practices, and continuous staff training. This commitment prioritizes the well-being of all clients, delivering care in a safe, supportive, and protected setting.
Though we may not be able to do the splits, we embrace change and adapt in ways that promote continuous growth, quality improvement, collaboration, and efficiency. We identify and bring forward creative solutions to overcome obstacles, we are focused on continuously improving ourselves and our organization.
At Odyssey, we understand that high-quality, thoughtfully prepared, nutritious meals are essential to our clients’ recovery journeys. Our whole-person approach nourishes mind and body, fostering healing and promoting lasting change. Here’s how our commitment to culinary excellence sets us apart as a premium care provider:
Shared dining experiences – We create supportive connections through communal meals that enhance emotional well-being. These shared moments offer real-time therapeutic opportunities, helping clients feel more connected and engaged.
Empowerment through education – Our culinary programs teach clients essential meal planning, shopping, and preparation skills. This knowledge builds confidence and fosters independence, empowering clients to take charge of their nutritional health.
Diverse & nutritious menus – We offer a variety of flavors, textures, and colors to create balanced, healthy meals. Our menus are designed to delight the senses while supporting overall health.
Specialized support for eating disorders – Our registered dietitians guide clients in exploring new culinary options, helping them build a positive relationship with food and overcome food-related fears.
Nourishing the mind, body, and soul is about more than just providing meals — it is about empowering clients to cultivate a healthy relationship with themselves and their food. At Odyssey, we are dedicated to integrating culinary care into each client’s healing journey.
Learn More About Care Through Culinary™ at Pasadena Villa Smoky Mountain Lodge
A Meal at Lifeskills South Florida
5-Star service shouldn’t end when you leave one of our programs. We believe lifelong support is important in navigating life after treatment and that consistent contact cultivates positive long-term relationships.
After leaving one of our facilities, each alum receives an initial check-in, as well as ongoing scheduled check-ins. During these check-ins, recovery challenges and the needed resources are identified and addressed so our alums and their families are continually supported. We offer multiple ways to stay connected.
Mike Sr. resisted treatment at first, while Joe went through the motions, knowing he needed help. Hear their stories and how grateful they are to STR Behavioral Health Silver Pines for guiding them on their path to recovery.
5-Star service shouldn’t end when you leave one of our programs. We believe lifelong support is important in navigating life after treatment and that consistent contact cultivates positive long-term relationships. After leaving one of our facilities, each alum receives an initial check-in, as well as ongoing scheduled check-ins. During these check-ins, recovery challenges and the needed resources are identified and addressed so our alums and their families are continually supported. We offer multiple ways to stay connected.
Within this weekly group, alums can check in, share their experiences, and find support.
Our GroupMe app and private Facebook page offer access to a supportive community of alums. Members can share updates, celebrate milestones, join support groups, and build lasting connections.
Our alum community thrives under the guidance and support of a dedicated volunteer committee working alongside our alum relations coordinator.
Connection is at the heart of recovery, so we emphasize group activities such as reunions, beach outings, bowling, and more. Recovery is about being a part of life and experiencing new events.
Attention to detail and doing the right thing are foundational for our 5-star service at Odyssey. Our facilities are designed to promote social functioning and long-term recovery in real-world environments. Whether resort-style or home-like, our facilities meet the highest safety standards and are accredited by reputable organizations, reflecting our commitment to excellence.
Selah House
Pasadena Villa Outpatient – Norfolk
Pasadena Villa – Smoky Mountain Lodge
STR Behavioral Health – Cedar Creek
Aster Springs – Tennessee
Lifeskills South Florida – Deerfield Beach
To serve clients and their families with compassionate, individualized, high-quality care that we define as evidence-based and individualized clinical services, rendered by fully credentialed professional staff, with exceptional client-focused customer service, rendered in superior treatment facilities.
Each person deserves the chance to embark on a journey toward their optimal health. Our clinicians guide each individual with evidence-based treatment, offering the same level of care and compassion we would provide to those closest to us. This includes:
Clear communication – We maintain open communication with each client’s support system, informing everyone of progress and the next steps.
Satisfaction & validation – We continuously measure clinical outcomes and satisfaction from clients and families, ensuring that every part of the treatment experience meets our high standards.
Providing high-quality care is only the beginning. We go beyond by delivering the exceptional service we would expect for ourselves or our loved ones.
