Privacy Policy
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1. Introduction
Odyssey Behavioral Healthcare (“Odyssey,” “we,” “our,” or “us”) is committed to protecting your privacy while delivering communication services in a manner that aligns with applicable U.S. privacy laws, healthcare best practices, and the Telephone Consumer Protections Act (TCPA) messaging requirements.
Important Notice: Text messaging (SMS/MMS) is not a secure method of communication. Odyssey limits the use of SMS to non-sensitive, operational communications unless otherwise explicitly authorized and protected.
2. Information We Collect
Information You Provide
- Name, email address, mailing address, phone number
- Information submitted via forms, surveys, or registrations
- Communications sent via email, phone, or website
Automatically Collected Information
- Limited technical data (e.g., browser type, IP address)
- Cookies: the use of cookies is limited to internal marketing essential details for analytics, and people have opt-out choices.
3. Use of Information
We use collected information to:
- Improve and enhance website content and services
- Communicate with you regarding services and operational updates
- Respond to inquiries and provide support
- Deliver SMS/MMS communications strictly within defined risk boundaries (see Section 4)
We do not sell or share personal information for commercial purposes.
- Diagnoses or clinical detail
- Treatment plans or medical records
- Substance use or behavioral health disclosures
- Any information that could reasonably identify an individual’s condition or care status
4. SMS/Text Messaging – HIPAA-Adjacent Risk Boundary Controls
This section is specifically structured to withstand both carrier audits (TCPA) and healthcare regulatory scrutiny.
4.1 Permitted SMS Content (Low-Risk Communications Only)
Odyssey limits SMS communications to the following categories:
- Appointment reminders (no diagnosis or treatment details)
- Scheduling notifications or changes
- General service updates
- Administrative or operational communications
Client Safety Alerting via ObservSmart: A primary use of Odyssey’s SMS infrastructure is the delivery of automated staff alerts through ObservSmart, a patient safety monitoring solution by Invisalert that enables real-time observation and rounding compliance for clinical staff. These messages are delivered via Twilio, a cloud communications platform that provides enterprise-grade SMS delivery. All messages transmitted through this channel are operational and internal in nature, directed to staff — not clients — and contain no protected health information (PHI).
4.2 Prohibited SMS Content (High-Risk / PHI Restricted)
Odyssey does not send the following via SMS:
- Diagnoses or clinical details
- Treatment plans or medical records
- Substance use or behavioral health disclosures
- Any information that could reasonably identify an individual’s condition or care status
4.3 Communication Channel Segmentation
Where sensitive or protected health information (PHI) is required, Odyssey uses:
- Secure patient portals
- Encrypted email (when appropriate)
- Direct clinical communication channels
4.4 Consent to Receive Messages
By providing your phone number, you expressly consent to receive SMS/MMS messages from Odyssey Behavioral Healthcare for non-sensitive operational purposes only.
Consent is not a condition of receiving services.
4.5 Message Frequency
Message frequency varies depending on your interactions with Odyssey.
4.6 Opt-Out Instructions
- Reply STOP to opt out at any time
- Contact us directly via phone or email
4.7 Carrier Disclaimer
Message and data rates may apply.
4.8 Data Use Limitation
SMS consent is not shared with third parties or affiliates for marketing purposes
- Messaging is limited strictly to the purposes disclosed at opt-in
- Third-party vendors supporting messaging operate under contractual confidentiality and data protection obligations
4.9 Residual Risk Disclosure
Despite safeguards, SMS messaging carries inherent risks, including:
- Interception during transmission
- Access by unauthorized parties with access to a user’s device
By opting in, users acknowledge and accept these risks.
5. Email, Postal, and Telephone Communications
- Users may opt out of email communications at any time
- Users providing mailing addresses may receive periodic communications
- Users providing phone numbers may receive service-related calls
- All opt-out requests are honored promptly
6. Data Sharing and Third Parties
- We do not sell or rent personal information
- We do not use third-party advertising networks
- Service providers are limited to operational support roles and bound by confidentiality agreements
7. Future Use of Information
If our practices change:
- Updates will be posted on this page
- Users will be given the opportunity to opt out of new uses
8. Access and Correction
Users may request access to their contact information and request corrections by contacting us.
9. Security
We maintain administrative, technical, and physical safeguards designed to protect personal information.
10. Contact
If you believe this policy is not being followed, please contact us using the information listed on our website.
Terms & Conditions
Effective Date: 4-6-2026
1. Acceptance of Terms
By using the Odyssey Behavioral Healthcare website or services, you agree to these Terms.
2. Use of Services
You agree to use services lawfully and in compliance with applicable healthcare and privacy regulations.
3. Communications and Messaging Terms
3.1 General Communications
By providing your contact information, you consent to receive communications via email, phone, and (if opted in) SMS/MMS.
3.2 SMS Messaging Terms (A2P + Healthcare Safe Harbor Language)
- SMS is used for non-sensitive operational communications only
- SMS is not used for transmitting protected health information (PHI)
- Message frequency varies
- Message and data rates may apply
- Reply STOP to opt-out
- Consent is not required to receive services
3.3 Acknowledgment of Messaging Risk
By opting into SMS communications, you acknowledge:
- SMS is not a secure communication channel
- Messages may be accessed by others with access to your device
- You accept these risks for the convenience of communication
4. User Responsibilities
You agree to:
- Provide accurate contact information
- Notify us of changes to your contact preferences
- Use services appropriately
5. Intellectual Property
All content is owned by Odyssey Behavioral Healthcare and protected by applicable law.
6. Limitation of Liability
Odyssey is not liable for:
- Transmission delays or failures
- Carrier-related delivery issues
- Unauthorized access resulting from user device compromise
7. Third-Party Services
We may use third-party vendors for messaging and operations. These vendors are contractually required to safeguard data.
8. Modifications
We reserve the right to update these Terms at any time.
9. Governing Law
These Terms are governed by applicable U.S. and state law.