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Clinical excellence permeates every aspect of the client experience, including our clinical expertise and leadership, safety, and accreditations that signify that our treatment locations adhere to the highest industry standards.
Odyssey dedicated to helping each client progress in their recovery.
Clinical excellence is at the heart of everything we do. We believe delivering high-quality care is essential to helping our clients achieve lasting recovery. By upholding rigorous clinical standards and offering personalized, evidence-based treatment, we tailor our approach to meet each individual’s unique needs.
Our commitment to excellence is demonstrated through our continuous investments in best practices, clinical outcomes, and evidence-based therapies. We prioritize a compassionate, client-centered approach, ensuring safe and comprehensive care from initial assessment through lifelong alum support.
We regularly evaluate and enhance our programs to remain at the forefront of our industry. We create a supportive environment where clients can heal, grow, and thrive. Through this dedication, we empower every client to achieve lasting recovery and a brighter future.
“Odyssey’s dedication to clinical excellence goes beyond treatment delivery — it is embedded in every aspect of our organization.”
– Richard Clark, CEO
The Odyssey Clinical Quality Council ensures our clinical teams consistently deliver top-tier care and client safety. By overseeing quality management, safety protocols, and performance improvement, the Council takes a systems-oriented approach to care. This strategy involves careful planning, implementation, and ongoing monitoring to guarantee superior outcomes for our clients.
The Council is essential in driving our culture of ongoing improvement and accountability. By evaluating performance and identifying opportunities for enhancement, the Council fosters a safe, client-centered environment that promotes lasting recovery and well-being.
Melissa Sorrell, AVP of Clinical Services
Odyssey’s Client Safety Program is designed to ensure the well-being of every client throughout their treatment journey. Our comprehensive approach includes:
C.A.R.E. program – Communicate, Assess, Respond, and Evaluate — This proactive program empowers staff to quickly recognize and address safety concerns.
Ongoing education – Continuous training provides our teams with the latest tools and knowledge to deliver top-tier care and safety.
Additional initiatives – Risk assessments, proximity-based monitoring, and real-time alerts safeguard clients during their stay.
Odyssey’s Client Safety Program reinforces our commitment to maintaining a secure, protective environment across our facilities, ensuring each client feels safe and supported.
At Odyssey, safety and quality are our top priorities. Each facility is accredited by The Joint Commission or CARF, reflecting our steadfast commitment to clinical excellence and the highest national standards. Many of our locations also pursue additional certifications tailored to their specific programs and state requirements.
Odyssey facilities proudly hold The Joint Commission’s Gold Seal of Approval® — a testament to our commitment to the highest safety, effectiveness, and care quality standards.
As the nation’s oldest and most respected healthcare accreditor, The Joint Commission certifies over 22,000 programs with rigorous standards that require compliance with more than 1,300 performance benchmarks.
Odyssey’s voluntary adherence to these benchmarks demonstrates our dedication to delivering safe, high-quality treatment. Regular audits by trained surveyors help us maintain these standards, ensuring exceptional care for clients, families, and insurers.
Odyssey facilities are CARF® International accredited, signifying our pledge to uphold the highest standards in clinical care and client safety.
CARF® — an internationally recognized accrediting body — sets rigorous criteria for delivering safe, ethical, and effective care. CARF® accreditation requires extensive evaluations, including on-site surveys and ongoing assessments.
By voluntarily meeting CARF® benchmarks, we solidify our commitment to continuous improvement across clinical outcomes, client satisfaction, staff qualifications, and ethical practices.
Odyssey captures client and family satisfaction through discharge surveys, allowing us to gather valuable feedback on treatment experiences. Using a 1-5 star rating scale (5 as the highest), we achieved an impressive 4.4-star weighted average from 3,984 surveys across our residential and outpatient programs.
At Odyssey, we believe clinical outcomes are key to measuring effectiveness and driving continuous improvement through research.
We continously pursue clinical excellence, showcasing our impact through annual and multi-year studies. Our transparency aims to maximize each client’s recovery.
Download our Clinical Outcomes Report below to learn more.
