Professional Referrals

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Collaboration & Support for Every Referral

Our teams collaborate with you during the admissions process and your client’s treatment, ensuring you remain a vital part of the care team.

We provide dedicated support, guiding your client through the complexities of the healthcare system so they can receive the care they need.

Photo: Pasadena Villa Outpatient - Pittsburgh

How Our Referral Process Works

Our admissions and professional outreach teams communicate clearly with you, your client, and others involved in their care — including family members. We provide concierge-level service, answering questions and guiding everyone through the process efficiently, with attention to detail at every step. 

1. Make a Referral

To begin the process, contact your professional outreach representative, call our admissions team directly (Find a Facility Here), or complete the contact form below. We will gather important information during the initial call and address any questions before moving into the pre-admission assessments.

2. Pre-Admission

During the pre-admission process, our team collaborates with you to gather details to determine clinical alignment and the appropriate level of care. We will also review financial options and provide a benefit assessment for your client during this stage.

3. Admission & Intake

We understand your client’s well-being is your top priority. We are committed to partnering with you to provide regular status updates throughout their stay. You will also be notified when your client arrives safely and begins the intake process.

Concerned about a client?

We Can Help. Contact Us Today.

The easiest way to get started is to contact your professional outreach representative or call our admissions team directly at the facility of your choice. Alternatively, you can fill out the form below, and one of our outreach representatives will get back to you promptly.


Transformative Programs, Measurable Impact

At Odyssey, we believe clinical outcomes are key to measuring effectiveness and driving continuous improvement through research.

We continuously pursue clinical excellence, showcasing our impact through annual and multi-year studies. Our transparency aims to maximize each client’s recovery.

Download our Clinical Outcomes Report to learn more.

Trust is Key

We are passionate about fostering an environment where our clinical partners feel confident referring clients. We believe in every client’s ability to heal and achieve long-term recovery, and we understand that your support plays a critical role in their journey.

Our expert treatment team works closely with you to develop an individualized treatment plan for your client, and we provide regular progress updates.

Our facilities offer care at various stages of recovery, and each program provides a comprehensive discharge planning process to support your client’s needs for long-lasting recovery.

Our professional outreach team — trained as experts in our treatment approaches and the broader behavioral health landscape — is available to offer expert consultation and second opinions on complex cases.

Our Communication Promise

Strong communication with clients’ clinical partners is essential for their treatment success.

Pre-admission communication provides you with the information needed before treatment begins.

Ongoing communication during treatment keeps you updated on progress, helping you plan for aftercare.

Communication during aftercare planning ensures that all details are carefully considered for a smooth transition back into your care.

Our professional outreach teams are dedicated to fulfilling this communication promise with every client, every day.

Advantages of Traveling For Treatment

Starting treatment away from home can feel intimidating, but finding the right location can significantly maximize the recovery process potential. Here are some key advantages:

Specialized expertise Access integrated medical and clinical teams with expertise in evidence-based treatments for mental health, eating disorders, and addiction.

Right level of care – The most appropriate program for your needs may not be available locally but may offer greater support and specialization.

Accelerated progress Spending 30-45 days in a residential program with structured support and integrated clinical teams often leads to faster progress than less specialized or virtual programs.

Seamless transitions Many residential programs offer step-down PHP and IOP services with housing options, ensuring coordinated care as clients transition to lower levels of care with continued clinical support.

Neutral healing environment Being in a neutral, supportive space away from daily life allows clients to focus on healing without external distractions.

Personalized care Compassionate teams create individualized treatment plans and structured schedules in a safe, comfortable environment tailored to each client’s needs.

Ongoing support Alum programs provide lifelong access to support groups and activities for clients and their families, enhancing long-term recovery after treatment.

Voices from Our Community

Flexible Payment Options. Accessible Treatment.

Our treatment networks offer in-network, out-of-network, and private pay options that vary by location. We strive to make treatment accessible, and our admission teams work with each client or their loved ones to determine the best payment solutions to fit their needs.

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